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 Post subject: Changes to the handling of ARs & resident disputes
PostPosted: Sun Jul 22, 2012 7:56 pm 

Joined: Tue Sep 08, 2009 7:44 pm
Posts: 4182
It has always been the stance of InWorldz, LLC that the company shall not be involved in resident/resident disputes that do not violate the InWorldz Terms of Service (TOS). However to this day, this has not stopped people from coming to employees and agents of InWorldz with problems and issues they may have with other residents.

While we care about your ability to visit InWorldz without a fear of signing in, personal disputes can not be handled by founders or employees and are best dealt with by muting, or banning the person or persons involved from your sim or parcels.

When it comes to genuine harassment and other TOS violations, classically these types of problems would be handled either via AR/support ticket, or by contacting a founder or employee with the appropriate evidence to support a claim. This has proven to be problematic and changes have been made.

From now on, to file an abuse report you can send an email to and enough information to identify the person(s) involved in the TOS violation as well as a description of the problem and supporting documentation in the form of public chat logs, IMs, pictures, etc. Following the report you may be contacted by the InWorldz staff member "AR InWorldz" for more information regarding your report. In the future this account could be "AR1 InWorldz", "AR2 InWorldz", etc. This staff member will then collate the information available and determine if action is necessary. If any action is taken the accused, as always, will have the opportunity to dispute the report.

InWorldz founders and staff other than AR InWorldz will no longer deal with abuse reports directly and will not respond to inquiries regarding resident/resident disputes with the exception of greifing and service disruption.

InWorldz is growing, and with that comes more disputes, and more people needed to handle them. We ask everyone to reserve abuse reports for actual cases of harassment and TOS violations, and use the mute and ban tools for other disputes.

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