InWorldz

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 Post subject: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 1:02 am 

Joined: Wed Dec 31, 1969 6:00 pm
Posts: 2
When I signed up it asked for a first and last name I used Violette Vine.
I have tried logging in with the names separated, Violette Vine, I have tried with them together VioletteVine I have tried each separately, and I have tried with a period in the middle Violette.Vine and none work.
Is there something else I'm supposed to add to get logged in?
I tried my email address too and that didn't work either. :shrug:


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 Post subject: Re: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 1:22 am 
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Joined: Mon Jun 07, 2010 7:07 pm
Posts: 7936
Location: Nova Scotia, Canada
There's no VioletteVine, and in fact none that start with Violette at all, and only one Vine (not related), so I think what may have happened here is that you registered for something else (like the forums here) or the support site, or something other than the main avatar registration page, or just didn't complete the registration in some way. If you haven't, you can just register again. But does this look familiar?
https://inworldz.com/register/

If not, that's your next step. If you've been through that, check the email you registered with for an activation message or your spam folder if you have one.

If you've done all that or still have a problem, the Support staff can help you. You can either register on the Support site here and then Open a New Ticket, or you can contact support@inworldz.com via email if you're having trouble. The Support folks are the ones to sort out registration/login problems.

And welcome to InWorldz!


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 Post subject: Re: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 1:28 am 

Joined: Wed Dec 31, 1969 6:00 pm
Posts: 2
Yes that was the page I registered on and I got the following letter in my mail. There were no other messages in Spam.
Thank you for replying I will contact support now.

Welcome to InWorldz Violette Vine!
InWorldz has released Mesh and integrated the Mesh Deformer, for your inworld experience to be optimal, we highly suggest using the Beta Viewer for first download at:
InWorldz Beta Viewer - Windows
InWorldz Beta Viewer - Mac
If you need a Linux based viewer, you will need to visit the Imprudence Downloads Page
You have automatically been assigned a referral id, for people you refer to InWorldz. Your referral code is: QZf7lNj57y. Please keep this code handy for those you wish to join you here!
We look forward to seeing you InWorldz!


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 Post subject: Re: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 1:44 am 
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Joined: Fri Jul 29, 2011 2:10 pm
Posts: 3989
Location: France
ok you will need to log in the support system, with the discreet link at top right.

However I think the registration did not completed for some reason, maybe retry



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 Post subject: Re: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 2:35 am 
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Joined: Tue May 04, 2010 6:41 am
Posts: 464
Welcome to InWorldz, Violette, and don't give up! It's well worth it once you manage to get established. I had a similar problem with a friend recently and it was sorted very quickly by support.

Just for the record, the correct format for logging in to the world would be Violette Vine with a space between first and last name. Hope to see you in-world very soon :)



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 Post subject: Re: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 3:09 am 
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Joined: Mon Mar 09, 2015 7:14 am
Posts: 938
Tanya wrote:
Welcome to InWorldz, Violette, and don't give up! It's well worth it once you manage to get established. I had a similar problem with a friend recently and it was sorted very quickly by support.

Just for the record, the correct format for logging in to the world would be Violette Vine with a space between first and last name. Hope to see you in-world very soon :)


Unless for some reason you are using a V1-based viewer such as CoolVL. In that case first and last names go in separate boxes. Just being complete. :)



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 Post subject: Re: Brand New to InWorldz can't log in
PostPosted: Wed Sep 28, 2016 12:27 pm 
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Joined: Mon Jun 07, 2010 7:07 pm
Posts: 7936
Location: Nova Scotia, Canada
Also the email message you received after registration seems very very old and could definitely use an update. The viewers (client software) for download are all here:
http://wiki.inworldz.com/izwiki/index.php/Portal:Viewers

But please contact Support if you can't get in, they can sort it out quickly.


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