If you recently changed your password for the grid, try retyping it again into the app.
The app uses what you type there to pass to the inshape dashboard.
Password has never been changed
On the first page of App it asks to log in, I kept getting the Bad Pasword or User name
Also in that page there is a link to go to your dashboard - I did this without a problem.
The original log in would not let me in
I will keep trying. I thought I may have been doing something wrong.
A thought: would it be possible to write a small "how to get your App and Login to InShape" to add to the information of sims plus teleports on the InShape link on the Homepage?